Privacy Policy

Last Updated: December 12, 2025

HorizonIT ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, and share information when you use our applications, services, and WhatsApp integrations (collectively, the "Services").

1. Information We Collect

We may collect the following types of information when you interact with our Services, specifically through our WhatsApp Business integration:

  • Phone Number: We receive your phone number when you send messages to our WhatsApp Business account.
  • Profile Name: We may receive your public WhatsApp profile name.
  • Message Content: We process the messages you send to us to provide the requested service or response.
  • Usage Data: We may collect anonymous data about how you interact with our services for performance monitoring.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services.
  • To communicate with you directly via WhatsApp in response to your queries.
  • To automate workflows and business processes as requested by you.
  • To comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

  • Service Providers: We may share data with third-party vendors (such as Meta Platforms, Inc. for WhatsApp services) who help us operate our Services.
  • Legal Requirements: If required by law or in response to valid requests by public authorities.

4. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide you with our Services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your data. To exercise these rights, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

HorizonIT

Email: hi@horizonit.my

Location: Kuala Lumpur, Malaysia